Privacy Policy

Information We Collect

We collect information only when you voluntarily provide it, such as when you submit our inquiry form, email us, or message us on Instagram.

This may include:

• Your name
• Business name
• Email address
• Phone number (only if you choose to provide one)
• Instagram username
• Business type
• Service you are interested in
• Budget range
• Project details or message
• Photos, logos, text, or other materials you choose to share
• If you create a client portal account: your name, email address, sign-in method (Google or email and password), and the project information we add for you

We may also collect limited technical information automatically, such as browser type, device type, pages visited, and approximate location, if analytics tools are used on our website.

We do not knowingly collect sensitive personal information such as citizenship documents, biometric data, health information, religious beliefs, criminal records, or financial account details. Please do not send such information through our website forms, email, or Instagram.

Purpose of Collection

We use your information only for the purpose for which you provided it, including:

• Responding to your inquiry
• Understanding your website requirements
• Preparing a quote or proposal
• Communicating with you about a project
• Providing the services you request
• Maintaining project records
• Improving our website and services

We will not use your information for any unrelated purpose without your consent, unless required or permitted by Nepali law.

Consent

By submitting a form or contacting us, you consent to us collecting and using the information you provide for the purposes described in this policy.

You may withdraw your consent at any time by emailing us or messaging us on Instagram. Withdrawing consent may affect our ability to respond to your inquiry or provide ongoing services.

Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share limited information only when:

• Necessary to provide a service you requested
• Required by Nepali law, court order, or competent government authority
• Necessary to protect our rights, safety, or property
• Using trusted service providers: our website host, Web3Forms (which delivers quote-request form submissions to our inbox), Google Fonts (which loads our website fonts), and Google Firebase (which provides sign-in and the client portal database)

Any third-party service provider may process limited information according to its own privacy policy and applicable law.

Data Security and Confidentiality

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or loss.

If you sign in to the client portal with email and password, your password is handled by Google Firebase Authentication. We cannot see or store it.

However, no method of transmission over the internet is completely secure. Please avoid sending highly sensitive information through our website forms, email, or Instagram.

Data Retention

We keep personal information only for as long as necessary to:

• Respond to your inquiry
• Complete a project
• Maintain reasonable business records
• Comply with legal obligations

When information is no longer needed, we will delete or securely dispose of it where practical.

Your Rights

Subject to applicable Nepali law, you may request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Withdrawal of consent
• That we stop contacting you

To make a request, email us at ukaloweb@gmail.com or message us on Instagram at @ukaloweb. We may need to verify your identity before processing certain requests.

Cookies

For details on what cookies and similar technologies we use, see our Cookie Policy.

Governing Law

This Privacy Policy is governed by the laws of Nepal. Any dispute will be subject to the jurisdiction of the competent courts of Nepal.

Children’s Privacy

Our services are mainly intended for business owners, organizations, and adults. You must be 13 or older to send us a quote request. Our quote form asks you to confirm this with a checkbox. We do not ask for or store your date of birth.

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has sent us their information, please email us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

Contact Us

Ukalo Web
Kathmandu, Nepal
Email: ukaloweb@gmail.com
Instagram: @ukaloweb
Instagram link: https://www.instagram.com/ukaloweb/