Refund & Cancellation Policy

Before Work Begins

You may cancel a project before work begins at any time.

If you have already made an advance payment but we have not started any work, we will refund the advance payment, except for any non-refundable costs already paid on your behalf, such as domain registration, hosting, stock assets, or third-party tool fees.

After Work Begins

If you cancel a project after work has begun, the advance payment may be retained to cover the work already completed.

Work already completed may include, but is not limited to:

• Initial consultation and planning
• Research and content structure
• Design concepts or drafts
• Website layout and page setup
• Content placement
• Revisions already made
• Communication and project management time

We will inform you of the amount retained and, if applicable, the amount eligible for refund.

Non-Refundable Payments

The following are generally non-refundable:

• Work already completed
• Design concepts or drafts already delivered
• Revisions already made
• Third-party costs paid on your behalf, such as domain registration, hosting, premium templates, stock images, plugins, or software subscriptions
• Services explicitly marked as non-refundable in the quote or invoice

Project Delays Caused by the Client

If a project is delayed because the client does not provide content, images, feedback, approvals, domain access, or other required materials:

• We may pause the project after reasonable attempts to contact you
• The agreed timeline will no longer apply
• If the project remains paused for more than 30 days, we may consider the project cancelled
• In that case, payments made for work already completed will not be refunded

Changes or Cancellation by Ukalo Web

We may cancel or pause a project if:

• The client provides unlawful, misleading, infringing, or inappropriate content
• The client requests services outside our scope and refuses a suitable alternative
• The client behaves abusively, threatens, harasses, or repeatedly fails to cooperate
• Payment is not made as agreed

If we cancel a project for a reason not caused by the client, we will refund the portion of payment relating to work not yet completed.

Requesting a Refund

To request a refund or cancel a project, contact us by email or Instagram:

Ukalo Web
Email: ukaloweb@gmail.com
Instagram: @ukaloweb
Instagram link: https://www.instagram.com/ukaloweb/

Please include:

• Your name
• Business name
• Service purchased
• Payment date and amount
• Reason for cancellation or refund request

We usually reply within 24 hours during our working hours. We will decide on your request within 7 working days of receiving all the details listed above.

Refund Method and Timeline

Approved refunds will be returned using a mutually agreed method, such as bank transfer, eSewa, Khalti, or another practical payment method available in Nepal.

Refund processing time may depend on the payment method and third-party provider. We are not responsible for delays caused by banks, digital wallets, or other payment providers.

Exceptions

This policy does not affect any rights you may have under applicable Nepali law.

If there is any conflict between this policy and applicable law, the applicable law will prevail.

Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The latest version will always be available on this page.

Contact

Ukalo Web
Kathmandu, Nepal
Email: ukaloweb@gmail.com
Instagram: @ukaloweb
Instagram link: https://www.instagram.com/ukaloweb/